Author Archives: Shela from Wimoto Customer Happiness

QUICK UPDATE

Hi everyone, Just posting to break the radio silence and let you know we haven’t forgotten about you! We’re still working on the perk selection issue some people are experiencing and working with people behind the scenes to help correct other problems with their order and shipping payment. We’ll post again soon with an update. […]

Shipping Fees Credit Card Processing – UPDATE

Good evening! I hope this post finds you well. Marc deployed some fixes today that should have the credit card processing working better. We’re still working on issues with fixing your perk selections, so there is some work yet to be done. We’ll keep you posted! Please wait to try again unless all you needed to do […]

EMAIL & APP – UPDATE

Hi everyone, As promised, here I am with another quick update! We should be able to do a release tomorrow with some fixes, for those of you who were experiencing issues with the confirmation email and app. Thanks for your patience, Shela… 

Shipping App – Update

Hey everyone, Just wanted to post a quick update to let you know we’re busy behind the scenes working on the App conflicts some people are experiencing. Please give us the weekend and we’ll update you on Monday. Enjoy your weekend!Warm regards, Shela…

SHIPPING APP – PERKS

Hey everyone! Some people are experiencing an issue with their Perk numbers and the inability to correct their selections. We’re aware of this and Marc is looking into the issue.  If the total number of motes DOES NOT equal the total entitled motes, you will be able to select them yourself on the App once the issue is […]

SHIPPING CONFIRMATION – UPDATE

Hey everyone! You may have noticed in the comments that I’ve been filling everyone in, but I wanted to post a quick blog update to make sure everyone knows the latest. Marc found some issues with Postmaster.io’s API which we had to code around. Also, as you may remember, a little while ago I posted that […]

SHIPPING NOTIFICATIONS – UPDATE

Hi everyone, I wanted to post a quick update, so you’re not feeling in the dark. Marc had a bit of an accident (he’s ok!), so this week’s target to get all of the confirmation notices out was affected. I can hear you all groaning about yet another delay. I know you’re also happy, like […]