Serbian Customs currently still have our final parts for production. We were expecting them to release them last week so that production can start, but they’re being tardier than usual. Our contract manufacturer’s broker is in contact working on the release — the import/export is slightly more complicated than usual as the parts are just for manufacturer and return and come in on a temporary import permit. We’ll provide an update as soon as they clear.
Resolving Data Quality Issues With Surveys
Shela has literally worked with hundreds of you to ensure data quality on your Perk selections, addresses and other contact details. For those who’ve responded — thank you! There are still some folk we’re having trouble getting responses from where we *know* there’re data quality issues (wrong number of Perks selected being the major issue).
I think we’re now at a point where we can send out the automated confirmation/shipping payment emails without getting buried in support emails.
We’ve designed retail boxes for all the sensors. If you’ve selected a 10-pack or smaller, we’ll ship each sensor individually in a retail box. 25-packs or greater will ship bulk — you probably aren’t interested in the retail boxes, and not using them should save on shipping 🙂
Where Things Go From Here
Immediately following Customs release, our contract manufacturer will create some samples and FedEx them back to me. We expect that this activity will happen the week of the 31st.
Assuming all is good with the samples, we’ll green light production of electronics. Assembly will take about 5-days, so we expect to have the electronics back by the 15th (adding time for unexpected issues, packing, shipping and import back to Canada).
As-of the 15th we will program all 5000-units with firmware, pop them in their enclosures, and start fulfilling. As previously mentioned, we’ll start fulfilment with North America orders *first*. This limits risk as getting product back or exchanging it is quicker and cheaper if something’s wrong.
Concurrently with the North American shipping we will send a handful of European orders out to test shipping. Why? Several European countries are very sticky about EU safety and compliance standards and we want to make sure we have nothing wrong with our (considerable) documentation including our Declaration of Conformity. If all is good with the test shipments.
Once North American orders are substantially shipped, Europe and the rest of the world will commence. The target is to try and get this done by the end of April or very early May. It’s quite a logistics exercise (partly due to the device programming and final assembly), but we’ll enlist some help.
Everything bar Canadian orders will ship USPS — USPS is considerably cheaper than Canada Post for international shipping and has a better range of products.
Feel free to post questions here, or if you’d rather chat in private, drop us an email: contact [at] wimoto [dot] com.
Thanks everyone for your patience and support. It’s been quite a journey, but I’m hopeful we’re in the final furlong now 🙂